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Kohl’s Will Soon Start Accepting Amazon Returns

You won't need a return label or packaging to take advantage of the free service.


Starting in July, Amazon customers experiencing buyer’s remorse will have a new option for returns. Instead of mailing that rickety stroller back or dropping the face wash that gave you a breakout in an Amazon Locker you’ll be able to return the Amazon purchases you regret to any Kohl’s store.

The program has been running as a pilot in 100 stores in Chicago, Milwaukee, and Los Angeles since 2017. It will expand to all 1,150 locations starting in July.

Customers can return items without a label or packaging—a great feature for those times you prematurely toss the box. Kohl’s employees will pack up all of the merchandise they receive and send it directly to Amazon return centers.

Once July rolls around, all you’ll have to do is initiate a return on Amazon like you normally do, choose the Kohl’s Dropoff option, and select the most convenient location. Then just bring it in and drop it off. It may not always be the easiest choice, particularly if you have the original packaging, a printer, and not enough time to run another errand, but it’s definitely a nice option for those harder or more expensive to mail items.

The best part is that the service will be free of charge to consumers, who often have to pay return shipping charges or fees when they send stuff back to the e-commerce giant, one of the few disadvantages to shopping online.

The expanded program is the latest development in the budding relationship between the two companies. Last month, Kohl’s announced that it would carry Amazon products in more than 200 stores, helping Amazon expand its brick-and-mortar presence, albeit in a way that isn’t as splashy or significant as its purchase of Whole Foods nearly two years ago.

If you’re wondering what’s in it for Kohl’s, the answer is simple: more people in its stores. Michelle Gass, the CEO of Kohl’s, said “This new service is another example of how Kohl’s is delivering innovation to drive traffic to our stores and bring more relevance to our customers.”